Common Errors and Solutions

Below is a list of common errors encountered while using the SMS APIs, along with their possible causes and solutions.

1. Invalid Credentials

Possible Causes:

• Incorrect API Key (Most cases: you have acquired an App Key instead of an API Key).
• Incorrect Partner ID.
• Your account does not have an active user under it.

Solution:

• Verify that you are using the correct API Key (not the App Key).
• Ensure the Partner ID matches what was assigned.
• Double-check the Sender ID and ensure it is spelled exactly as assigned.

2. Sender is not assigned

Possible Causes:

• The Sender ID is not assigned to your account.
• Wrong Sender ID Name (Case-sensitive: Use exactly as assigned).

Solution:

• Check if the Sender ID has been properly assigned.
• Contact support if the issue persists.

3. Insufficient Units

Possible Causes:

• Your account does not have enough SMS units to send messages.

Solution:

• Purchase additional SMS units.
• Check your account balance before sending bulk messages.

4. Unsupported Numbers

Possible Causes:

• Some mobile number prefixes may not be supported.

Solution:

• If you need to send messages to unsupported prefixes or international numbers, contact support first to confirm compatibility and requirements.

If you experience any of the above errors and need further assistance, feel free to reach out to info@speedocom.online.